News Release: 8/12/2025

Four Seasons, The Care You Trust is proud to announce that we have received Hospice Honors this year. Conducted by MatrixCare, The Hospice CAHPS Honors annual program shines a spotlight on high-performing hospice agencies that continuously deliver quality care as measured by patient and caregiver experiences. This prestigious program is based on satisfaction scores by the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) and exclusively recognizes hospice agencies that have chosen to work with MatrixCare to administer their hospice surveys.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of January 2024 through December 2024. MatrixCare identified award recipients by evaluating performance on a set of twenty-four quality indicator measures. Hospice CAHPS Honors was awarded to hospices that scored above the MatrixCare National Score on at least 20 of the evaluated questions.

“Four Seasons is incredibly grateful to provide high-quality care for our community. Since 1979 we have remained committed to providing the very best care wherever one calls home. This compassionate and reliable care is for both our patients and their loved ones because we realize that trusted care is absolutely imperative during challenging seasons. We are grateful to be recognized through HEALTHCAREfirst as a Hospice Honors recipient and remain dedicated to advancing access to quality care for all, regardless of one’s ability to pay. Prioritizing what is most important to those we serve so they feel supported, respected, and comforted is important to us,” says Four Seasons President & CEO, Dr. Millicent Burke-Sinclair, Ed.D, MBA, MLAS, SPHR®, SHRM SCP.

“This recognition means a lot because it comes from the voices of the families we care for. It tells us they felt supported during one of the hardest times in life, and that our team showed up with compassion, presence, and heart,” furthers Four Seasons Chief Quality Officer, Sue Ann Hamby, BSW, MHA, CPHQ.
  Four Seasons, The Care You Trust is a nonprofit Hospice and Palliative Care organization, providing trusted care to Western North Carolina since 1979. In addition to Hospice and Palliative Care, Four Seasons also offers Care Navigation, Home Care (in some regions), Grief Services, and support for the caregiver and family. Four Seasons is honored to provide care to fourteen counties including Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Polk, Rutherford, Swain and Transylvania. The generous community support through Four Seasons Foundation and Hospice Home Stores allows Four Seasons to ensure the mission and vision or the organization, providing care to everyone in need. For more information, call 866.466.9734 or visit FourSeasonsCare.org.