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Hotel Room Attendant (Part & Full Time; Varied Shift Availability)

Harrah’s Cherokee Valley River Casino & Hotel Position Description


POSITION TITLE:                          Room Attendant

DEPARTMENT:                                Hotel

GRADE/FLSA STATUS:               H7—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Green

REPORTS TO:                                  Housekeeping Shift Supervisor

SUPERVISES:                                    N/A


JOB SUMMARY:                              

The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel.  Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation.


  • Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
  • Remove used linens and terry from room and transport to landing and empty in chute
  • Supply room with all amenities and linens
  • Make beds according to company standards changing out all linen in vacant rooms
  • Clean windows, window sills, pictures and mirrors
  • Dust all surfaces
  • Vacuum and clean carpeted areas
  • Clean all walls and doors
  • Sweep and mop all non-carpeted areas
  • Sanitize ice bucket, lid, tray, ice tong  and all items on dry bar area
  • Check shower curtains and change accordingly
  • Check condition of bath mat and clean
  • Clean and sanitize tub, shower, sink area and commode
  • Assure that every room is set up according to standards
  • Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms
  • Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities
  • Enter proper code via REX to update room status
  • Properly use the REX system to obtain and track your room assignments and progress
  • Work cooperatively with other employees
  • Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work
  • Perform duties with a sense of urgency
  • Maintain eye contact
  • Delight our guests with outstanding  resort level service
  • Report all maintenance issues
  • Adhere to regulatory, departmental and company policies/procedures  in an ethical manner


  • High school diploma or equivalent preferred
  • Must demonstrate the following essential knowledge and skills:
  • Able to operate a touch tone keypad
  • Must be able to operate an I-Touch handheld device
  • Able to work with cleaning chemicals without allergic reaction
  • Quick, accurate and able to multitask
  • Friendly, upbeat, outgoing personality is an essential requirement
  • Willing to work with other employees to fulfill occupancy needs    
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Self-starter; must work without close supervision
  • Ability to handle multiple priorities in a fast-paced environment
  • *Must be able to clean a standard vacant room in 30 minutes or less
  • *Knowledge of  telephone status codes
  • *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies
  • *Knowledge of the HotSOS/REX programs
  • *BBP Training
  • *Risk Management Training

 *Not required at time of hire; may be learned in probationary period agreed upon at time of hire


  • Must be able to stoop, bend, reach, kneel, twist and grip items
  • Must be able to respond to visual and aural cues
  • Must be able to read, write, speak and  understand English
  • Must be able to work in small, shared  space
  • Must be able to maintain a consistent pace throughout the shift
  • Must be able to lift up to 50 pounds
  • Must be able to work around dogs/pets
  • Must be able to walk/be on your feet for long periods of time
  • Must be able to work with various cleaning chemicals without issue
  • Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
  • Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
  • Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.      3.28.18

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