Hotel Room Attendant (Part & Full Time; Varied Shift Availability)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                          Room Attendant

DEPARTMENT:                                Hotel

GRADE/FLSA STATUS:               H7—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Green

REPORTS TO:                                  Housekeeping Shift Supervisor

SUPERVISES:                                    N/A

The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel.  Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Remove used linens and terry from room and transport to landing and empty in chute
• Supply room with all amenities and linens
• Make beds according to company standards changing out all linen in vacant rooms
• Clean windows, window sills, pictures and mirrors
• Dust all surfaces
• Vacuum and clean carpeted areas
• Clean all walls and doors
• Sweep and mop all non-carpeted areas
• Sanitize ice bucket, lid, tray, ice tong  and all items on dry bar area
• Check shower curtains and change accordingly
• Check condition of bath mat and clean
• Clean and sanitize tub, shower, sink area and commode
• Assure that every room is set up according to standards
• Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms
• Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities
• Enter proper code via REX to update room status
• Properly use the REX system to obtain and track your room assignments and progress
• Work cooperatively with other employees
• Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work
• Perform duties with a sense of urgency
• Maintain eye contact
• Delight our guests with outstanding  resort level service
• Report all maintenance issues
• Adhere to regulatory, departmental and company policies/procedures  in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent preferred

• Must demonstrate the following essential knowledge and skills:
• Able to operate a touch tone keypad

• Must be able to operate an I-Touch handheld device
• Able to work with cleaning chemicals without allergic reaction

• Quick, accurate and able to multitask
• Friendly, upbeat, outgoing personality is an essential requirement
• Willing to work with other employees to fulfill occupancy needs    

• Excellent oral and written communication skills

• Strong interpersonal skills

• Self-starter; must work without close supervision

• Ability to handle multiple priorities in a fast-paced environment
• *Must be able to clean a standard vacant room in 30 minutes or less

• *Knowledge of  telephone status codes

• *Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies
• *Knowledge of the HotSOS/REX programs
• *BBP Training
• *Risk Management Training

 *Not required at time of hire; may be learned in probationary period agreed upon at time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak and  understand English

• Must be able to work in small, shared  space

• Must be able to maintain a consistent pace throughout the shift
• Must be able to lift up to 50 pounds
• Must be able to work around dogs/pets
• Must be able to walk/be on your feet for long periods of time
• Must be able to work with various cleaning chemicals without issue
• Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke

• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.      3.28.18